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  Personal advice: +971 50 485 8908

  Licence by email, no shipping costs

  Invoice with VAT shown

  14 days free exchange

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Delivery & Payment

At Lizenzindustrie you receive your software licence digitally by e-mail, with no delivery charges. Here you will find everything about prices, delivery and payment methods.

Prices

All prices include statutory VAT and all price components. The crossed-out price is the manufacturer’s recommended retail price (RRP).

Digital delivery by e-mail – free of charge

After your order you receive by e-mail:

  • Download link to the software
  • Product key once your payment has arrived
  • Installation guide step by step
  • Invoice for your order

Delivery time: daily between 09:00 and 21:00, usually 5–30 minutes after your payment arrives. In exceptional cases it can take up to 24 hours. Orders placed outside these hours are processed the next day from 09:00.

Important for activation

  • Use the software version we provide together with the key supplied.
  • Other versions (e.g. trial or pre-installed versions) can cause activation errors. Please uninstall them completely first.

If you have any questions, our customer service will help you by e-mail, phone, live chat or remote support.

Optional: USB stick by post

Shipping partnerDHL
Delivery areaGermany
Shipping costsincluded in the price of the USB stick

Payment methods

PayPalall customers
Credit card (Visa, Mastercard)all customers
Apple Payall customers
Google Payall customers
Bank transfer in advanceall customers, delivery once payment has arrived
Purchase on accountcompanies, associations, educational institutions and public authorities

Purchase on account for business customers

We offer purchase on account to companies, clubs and associations, universities and educational institutions as well as public authorities. Payment term: 14 days from the invoice date. Please send your request to info@lizenzindustrie.de.

Our goodwill promise

If an item you ordered is no longer available, you receive the next higher version or edition at no extra cost – for subscriptions such as antivirus or VPN with the same term and number of devices.

Exchange

We also accept exchanges, provided the product key has not yet been redeemed. Simply contact our customer service by e-mail at info@lizenzindustrie.de or by phone.

Resale and large orders

If you buy licences in order to resell them or pass them on to others, the law of your country must allow you to do so. This applies to companies just as much as to sole traders and private individuals. Because we deliver to many countries, we ask for official documents confirming this entitlement before we ship such orders.

The documents we need

  1. Identity: a copy of the valid identity card or passport of the person who places the order or represents the business.
  2. Your business: an extract from the commercial register if your business is registered. Otherwise your business registration or an equivalent official document from your country, such as an extract from the Swiss UID register or a tax registration.
  3. Permission to resell: an official document showing that you may trade or resell in your country, if item 2 does not already show this.

The name and address in the documents must match your order. If the documents are in neither German nor English, please add a simple translation.

When we get in touch

We ask for the documents by e-mail, above all when several orders for the same or similar products arrive within a short time, when one order or several together cover more than 10 licences, or when the circumstances point to resale. With an approved reseller account you only submit the documents once. The reseller login explains how.

Delivery and refunds until the check is complete

As soon as we have requested documents, we only deliver further orders once the check is complete. If the documents do not arrive within 7 days or the check is negative, we cancel the orders not yet delivered and refund the full amount via the payment method originally used. Orders already delivered are not affected.

Complaints about licences passed on

We assess a complaint using the order number, product key and error message. If there turns out to be a defect, we first supply a replacement, usually a new product key.

How we handle your documents

You may black out details on the ID copy that we do not need, such as the access and serial number. Name, photo, date of birth and expiry date must stay legible. We use the documents only for this check. We delete the ID copy as soon as the check is complete, at the latest after 30 days. More in our privacy policy.

Questions about delivery or payment?