Privacy Policy
Privacy Policy
1) Introduction and contact details of the controller
1.1 We are delighted that you are visiting our website and thank you for your interest. Below, we inform you transparently about how we handle your personal data when you use our website lizenzindustrie.de. Personal data is all data by which you can be personally identified.
1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
SMARTLIZENZ TRADING - FZCO trading as “Lizenzindustrie” IFZA Properties, Dubai Silicon Oasis (DSO-IFZA) Dubai, United Arab Emirates
Telephone: E-mail: info@lizenzindustrie.de
The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.
2) Data collection when you visit our website
2.1 When you use our website purely for information purposes – that is, if you do not register or otherwise transmit information to us – we collect only the data that your browser automatically transmits to our server (so-called “server log files”). When you access our website, the following technically necessary data is recorded:
- Website accessed / URL
- Date and time of access
- Volume of data sent, in bytes
- Source page / referrer URL
- Browser used and version
- Operating system used
- IP address (in anonymised form where applicable)
Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. We reserve the right to review the server log files retrospectively should there be specific indications of unlawful use.
2.2 For security reasons and to protect the transmission of personal data, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the padlock symbol in your browser's address bar.
3) Hosting & content delivery network
For the hosting of our website and the display of the page content, we use a provider that renders its services exclusively on servers within the European Union.
All data collected on our website is processed on these servers. We have concluded a data processing agreement (DPA) with the provider in accordance with Art. 28 GDPR, which ensures the protection of our website visitors' data and prohibits any unauthorised disclosure to third parties.
4) Cookies
In order to make your visit to our website attractive and to enable certain functions, we use cookies – small text files that are stored on your device.
| Cookie type | Description |
|---|---|
| Session cookies | Are deleted automatically once the browser is closed |
| Persistent cookies | Remain for a longer period and store page settings |
Where personal data is processed by individual cookies, this is done in accordance with:
- Art. 6(1)(b) GDPR – for the performance of a contract
- Art. 6(1)(a) GDPR – on the basis of your consent
- Art. 6(1)(f) GDPR – to safeguard our legitimate interests
You can set your browser so that you are informed when cookies are set and can decide individually whether to accept them. Please note that the functionality of our website may be restricted if cookies are deactivated.
5) Contacting us
5.1 Tawk.to – live chat
This website uses a live chat system from the provider: tawk.to inc., 187 East Warm Springs Rd, SB298 Las Vegas, NV, 89119, USA
Personal data transmitted via the chat is processed in accordance with Art. 6(1)(b) GDPR (initiation/performance of a contract) or in accordance with Art. 6(1)(f) GDPR (legitimate interest in effective customer support). Your data will be deleted as soon as the matter concerned has been conclusively resolved.
We have concluded a data processing agreement with the provider. For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework.
5.2 Our own review reminder
Solely on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we use your e-mail address to send you a one-off reminder to submit a review of your order. You may withdraw your consent at any time.
5.3 ShopVote
For review reminders we use the services of: Blickreif GmbH, Schulstraße 46, 80634 Munich, Germany
Solely on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we transmit your e-mail address to the provider for review reminders by e-mail. You may withdraw your consent at any time. We have concluded a data processing agreement.
5.4 Trusted Shops
For review reminders we use the services of: Trusted Shops AG, Subbelrather Str. 15c, 50823 Cologne, Germany
Solely on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we transmit your e-mail address for review reminders. We and the provider are joint controllers for this processing in accordance with Art. 26 GDPR. You may withdraw your consent at any time.
5.5 Contact form & e-mail
When you contact us (e.g. via the contact form or by e-mail), personal data is processed solely for the purpose of handling and responding to your enquiry.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest) or Art. 6(1)(b) GDPR for contract-related enquiries. Your data will be deleted as soon as the matter has been conclusively resolved.
6) Data processing when opening a customer account
In accordance with Art. 6(1)(b) GDPR, personal data is collected and processed when you open a customer account. The data required is shown in the input form on our website.
You may have your customer account deleted at any time – by sending a message to info@lizenzindustrie.de. Following deletion, your data will be removed, provided that all contracts have been fully performed and no statutory retention periods prevent this.
7) Use of customer data for direct marketing
7.1 E-mail newsletter
When you subscribe to the newsletter, we use the double opt-in procedure – you will receive the newsletter only after expressly confirming via a verification link. Legal basis: Art. 6(1)(a) GDPR.
You may unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by e-mail to info@lizenzindustrie.de.
7.2 Newsletter to existing customers
If you provided us with your e-mail address when making a purchase, we may send you offers for similar products in accordance with § 7 Abs. 3 UWG in conjunction with Art. 6(1)(f) GDPR. You may object to this at any time.
7.3 MailChimp
Newsletters are sent via: The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA
Legal basis: Art. 6(1)(f) GDPR. We have concluded a data processing agreement. The provider has joined the EU-US Data Privacy Framework.
8) Data processing for order fulfilment
8.1 For the performance of the contract, your personal data is passed on to commissioned service providers in accordance with Art. 6(1)(b) GDPR, insofar as this is necessary for delivery and payment purposes.
8.2 Payment service providers used
| Payment method | Provider | Registered office |
|---|---|---|
| Amazon Pay | Amazon Payments Europe s.c.a. | Luxembourg |
| Apple Pay | Apple Distribution International | Cork, Ireland |
| Google Pay | Google Ireland Limited | Dublin, Ireland |
| PayPal / PayPal Checkout | PayPal (Europe) S.à r.l. et Cie, S.C.A. | Luxembourg |
| SOFORT | SOFORT GmbH | Munich, Germany |
| Stripe | Stripe Payments Europe Ltd. | Dublin, Ireland |
| Klarna | Klarna Bank AB | Stockholm, Sweden |
| Giropay | paydirekt GmbH | Frankfurt, Germany |
| eps | PSA Payment Services Austria GmbH | Vienna, Austria |
| iDEAL | Currence Holding BV | Amsterdam, Netherlands |
With all payment service providers, your payment data is passed on solely for the purpose of processing the payment in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for this purpose.
For payment methods involving a credit check (e.g. Klarna invoice, instalment purchase, Stripe direct debit, PayPal purchase on invoice), your personal data is transmitted to the respective provider for the credit check in accordance with Art. 6(1)(f) GDPR. You may object to this processing at any time.
For data transfers to the USA, Apple, Google and PayPal have joined the EU-US Data Privacy Framework.
9) Retargeting / remarketing and conversion tracking
idealo Performance Tracking
We use tracking technology from Ingenious Technologies AG, Französische Straße 48, 10117 Berlin, in order to establish the link between a click on an advertisement (touch point) and an action (e.g. a purchase).
The following data is collected in the process: referrer URL, browser identifier, anonymised IP address, HTTP headers, time of the request and, where applicable, cookie contents.
Processing is carried out solely on the basis of your express consent in accordance with Art. 6(1)(a) GDPR. You may withdraw your consent at any time via our cookie consent tool.
10) Site functionalities
10.1 YouTube Provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Processing only on the basis of your consent in accordance with Art. 6(1)(a) GDPR. Consent may be withdrawn at any time via our cookie consent tool. The provider has joined the EU-US Data Privacy Framework.
10.2 Login With Amazon Provider: Amazon EU S.à r.l., 38 avenue John F. Kennedy, L-1855 Luxembourg Processing in accordance with Art. 6(1)(f) GDPR (legitimate interest) or Art. 6(1)(a) GDPR (consent when the account is used). The provider has joined the EU-US Data Privacy Framework.
10.3 idealo logo Provider: idealo internet GmbH, Zimmerstraße 50, 10888 Berlin, Germany Processing in accordance with Art. 6(1)(f) GDPR (legitimate interest in optimal marketing).
10.4 ShopVote graphics Provider: Blickreif GmbH, Schulstraße 46, 80634 Munich, Germany Processing in accordance with Art. 6(1)(f) GDPR.
10.5 Trusted Shops Trustbadge Provider: Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne, Germany Once the order has been completed, order information and the e-mail address are transmitted to Trusted Shops in encrypted form – on the basis of your consent in accordance with Art. 6(1)(a) GDPR or Art. 6(1)(b) GDPR. Joint controllership in accordance with Art. 26 GDPR.
10.6 Google Customer Reviews Provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland On the basis of your consent in accordance with Art. 6(1)(a) GDPR, we transmit your e-mail address to Google for review requests. Consent may be withdrawn at any time. Further information: business.safety.google/intl/de/privacy/
12) Your rights as a data subject
12.1 Applicable data protection law grants you the following rights vis-à-vis the controller:
| Right | Legal basis |
|---|---|
| ✅ Right of access | Art. 15 GDPR |
| ✅ Right to rectification | Art. 16 GDPR |
| ✅ Right to erasure | Art. 17 GDPR |
| ✅ Right to restriction of processing | Art. 18 GDPR |
| ✅ Right to notification | Art. 19 GDPR |
| ✅ Right to data portability | Art. 20 GDPR |
| ✅ Withdrawal of consent | Art. 7(3) GDPR |
| ✅ Right to lodge a complaint | Art. 77 GDPR |
12.2 RIGHT TO OBJECT
If we process your personal data on the basis of a balancing of interests in accordance with Art. 6(1)(f) GDPR, you have the right to object at any time to this processing with effect for the future.
If you exercise your right to object, we will cease processing the data concerned. We reserve the right to continue processing if we can demonstrate compelling legitimate grounds that override your interests.
If your data is processed for direct marketing purposes, you have the right to object at any time. Once you have exercised your right to object, we will cease processing for marketing purposes without delay.
13) Duration of storage of personal data
The storage period depends on the respective legal basis and the purpose of processing:
| Basis | Storage period |
|---|---|
| Consent (Art. 6(1)(a)) | Until consent is withdrawn |
| Performance of a contract (Art. 6(1)(b)) | Until the statutory retention periods have expired |
| Legitimate interest (Art. 6(1)(f)) | Until the right to object is exercised (Art. 21 GDPR) |
| Direct marketing (Art. 6(1)(f)) | Until the right to object is exercised (Art. 21(2) GDPR) |
Stored personal data is deleted as soon as it is no longer required for the purposes for which it was collected.