Support and Service
Help with purchase, installation and activation
If you have questions about buying, installing or activating your software, our customer service team can help by email, phone, live chat or remote support. Support for your order comes at no extra charge.
Service hours
| Channel | Availability |
|---|---|
| Phone | Monday – Friday, 09:00 – 14:00 |
| Live chat | Monday – Friday, 09:00 – 14:00 |
| Monday – Sunday, 09:00 – 21:00, we usually reply within 8 hours | |
| Product key delivery | daily 09:00 – 21:00, usually 5–30 minutes after payment is received |
How to reach us
- Contact form: Send us your enquiry online
- Email: info@lizenzindustrie.de
- Phone: +971 50 485 8908
- Live chat: bottom left of every page
- Remote support: If you run into problems during installation, we can connect to your computer via TeamViewer at your request – only while you are on a call or chat with us.
What we can help with
- Which licence suits your use (home, business, terminal server, number of devices)?
- Downloading the right version, installation and activation
- Error messages during activation, activation by phone
- Order status, invoice, payment
- Exchanges, as long as the product key has not yet been redeemed
Our support covers the installation and activation of software you have bought from us. If your question goes beyond that, we will still take a look and help as far as we can.
Tip before you install
Remove any trial or pre-installed versions completely before installing the software you have received. Use the download from our email together with the key we sent you – this avoids the most common activation errors.